Enrich your existence

Booking Process and Payment Methods

Elixir Morocco offers various booking products or creates a custom travel itinerary to suit your personal needs. A binding contract comes into existence between us upon the (i) the issuance of the booking confirmation by us and (ii) receipt of the required advance payment for that itinerary.  No contract will exist between the parties until such monies have been received.

We require the payment of a minimum 20% deposit at the time of booking confirmation via bank transfer or online payment via Stripe and the remaining balance to be paid upon arrival in Morocco via bank transfer, credit card (Visa or Mastercard) or cash payment in USD, EUR, CHF or MAD.

If you are not able to pay the remaining balance upon arrival in Morocco, we reserve the right to cancel your travel and apply the cancellation charges set out below without any penalty to us and we will have no further liability to you.

The lead booking name must be at least 18 years old and is liable for making full payment for all persons in the booking party and all those in the booking party agree to be bound by these Terms and Conditions (including anyone added or substituted at a later stage).  It is the responsibility of the lead booking name responsible for making the booking to ensure all in their party are aware of and have read these Terms and Conditions.

Pricing Itineraries

The price of your itinerary will be based on known costs at the date of issue of the itinerary.  All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time.   Prices include cost for fuel and local taxes that are estimated at the date of booking. At the time of booking confirmation, we will provide you with a Confirmation Invoice.

We reserve the right to make changes to and correct errors in advertised prices at any time before your booking is confirmed.  We will advise you of any errors of which we are aware and of the then applicable price at the time of booking.

Cancellation by You

We understand that sometimes plans can change. Cancellation of travel must be made in writing and is effective from the date we receive the notification. If you are cancelling 15 days or less prior to departure, we will unfortunately have to charge the deposit per person as cancellation charge.

If the reason for cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges.

If your departure date is postponed, cancellation terms as applicable at that time will then apply. Where suppliers do not allow postponement or a refund, we will pass on charges where they are applied as well as any costs incurred by us until the date of cancellation.

Amendments by You (only applicable to VIP services) 

If you wish to change your itinerary after a deposit has been made, we will endeavour to make the changes required, provided that you provide a notification of the changes desired in writing.  Any change made will result in the booking being re-priced at the rate in effect at the time of the change and additional deposit or balance payments may be required to confirm the change.

Cancellation by Us

We may cancel your confirmed travel if you fail to comply with any requirements of your contract, including these Terms and Conditions.  We also reserve the right to cancel your travel for any reason at any time before the deposit has been received.

We cannot accept liability or pay compensation where the prompt performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a result of force majeure. In these Terms and Conditions, force majeure means any event that we or the supplier of services in question could not reasonably foresee or avoid.  Such events are likely to include war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, breakout of an epidemic or pandemic disease, technical problems with transport, cancellation or amendment to any scheduled flight, closure, congestion of airports or ports, adverse weather conditions and all similar events outside our control.  In the circumstances amounting to force majeure, we will not be

required to refund any money to you, although if we can recover any monies from our suppliers we will refund these to you without any charge by us.

Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.  If we cancel your travel for a reason not identified above, we will return to you all monies paid or offer an alternative travel of a comparable standard which you are not obliged to accept.

If the travel can only take place with a minimum number of participants, we can cancel the trip if this is not reached. You would get informed no later than 15 days prior to the start of the trip.

Amendments by Us

It is unlikely that we will have to make any changes to your travel although we reserve the right to make changes at any time.  Most of these changes are minor and we will advise you of these in writing at the earliest possible date. When a significant change in the standard of accommodation is necessary, you will have the choice of accepting the new arrangements or cancelling your travel and receiving a full refund of all monies paid, provided it does not arise from conditions amounting to (i) force majeure, (ii) of failure to comply with these Terms and Conditions, (iii) of failure to make payments when required.

Limitation of Liability

You agree that Elixir Morocco’s liability to you will never be greater than twice the amount spent on the trip and that you will not seek to secure any judgment for an amount greater than the amount spent with us.

You release us from all or any liability to the undersigned, his/her personal representatives, heirs, assigns and next of kin, from any and all losses, damages, death, inconvenience or injuries to the person or damage or loss of property of the undersigned, or on account of death, injury, loss or inconvenience resulting from our negligence or the negligent or willful conduct of any third parties while the undersigned is participating in a program or any travel or other arrangements made by us.

Our Responsibilities

We accept responsibility for ensuring (i) your travel is supplied as described in your Confirmation and any Amendment Invoices and (ii) services provided will reach a reasonable local standard.  Please note we cannot accept responsibility for any services which do not form part of our contract.  This includes for example any additional services or facilities, which your hotel or other supplier agrees to provide

for you where the services or facilities are not advertised by us and we have not agreed to arrange them. The information contained on our website is correct to the best of our knowledge at the time of the confirmation of your booking.

Please remember that the infrastructure in the countries you are visiting may not be up to the same standards as your country of residence.

In addition, we will not be responsible where you do not enjoy your travel or suffer problems because of a reason you did not tell us about when you booked your travel, or where any problems you suffered did not arise from any breach of our contract, or other fault of ourselves or where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.

The service providers with whom we are working, such as accommodation or transport suppliers, have their own Terms and Conditions and these conditions are binding between you and them.

Medical Conditions and Disabilities

If you or any member of your party have any medical problem or disability which may affect your travel, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen services.  In any event, you must give us full details in writing at the time of booking in order to ensure that the trip is suitable for the given conditions.  If full details are not given at the time of booking, we reserve the right to cancel in accordance with the below and at no penalty to us when we become aware of these details.

Insurance

We require you to purchase travel insurance.  You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses however arising, in respect of which insurance cover would otherwise have been available.

Further Responsibilities for You

You must ensure that your travel documents, passports, visas and vaccination certificates are in order.

If you have any problems or concerns during your travel, please inform us immediately:

info@elixirmorocco.com or call/whatsapp us at: +212 6 61 78 8527

Any purchase of goods or services which you make while on the trip are solely at your risk, including, without limitation, such problems as defects, failure to ship or damage to goods while in shipment, whether or not the purchase was made from a vendor recommended by a guide, other person rendering trip services or any third party. You agree that if you are injured or become ill, Elixir Morocco may, at your cost, attempt to arrange medical treatment, evacuation or any other emergency services on your behalf as it deems essential for your safety and well-being but it accepts no responsibility for the quality or adequacy of any such treatment, evacuation or services. Baggage is carried entirely at your risk. We and your local operators of tours and/or suppliers of services reserve the right to remove anyone from a trip without refund who acts in a manner that it considers unsafe or inconsiderate to fellow travelers or others and/or who ignores the requests of his or her guide(s) to act in a safe and considerate manner.

Documentation

Please carefully read your confirmation, the invoice and all other documentation we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect as you will be responsible for any costs and expenses involved in rectifying any inaccuracies except where we made the mistake.

Applicable Law and Place of Jurisdiction

The above Terms and Conditions together with all correspondence form part of your contract with us.  This contract and any matters arising from it shall be governed by and interpreted in accordance with the laws of Switzerland.

Miscellaneous

Should one or more of the above provisions be or become invalid, this shall not affect the validity of the remaining provisions.

Elixir Morocco may unilaterally amend these Terms and Conditions at any time. The latest version of the Terms and Conditions are published on our website.